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DSJ IT Solutions Ltd
Were you looking for related Information?
These questions have been asked to us in the course of business and
have been placed here for reference they will be updated regularly and
we also have a forum if you want some further guidance.
1) What warranty is provided?
All new products are provided with a 12 month one for one replacement
warranty, products must have been purchased directly from us, different
terms will apply for bulk orders.
2)What are the delivery times?
We cannot tell you how long an item will take to arrive, however all
items are dispatched within a few days of order by first class recorded
air mail or express parcel services as appropriate to the size and
weight of the order.
3)Can I make a bulk purchase?
Bulk and trade purchases are welcome, we will provide special terms and
conditions as well as generous discounts, repeated regular orders will
result in further discounts.
4)Can you provide product
branding?
All products we supply can be customised with OEM labelling to suit your
needs, contact us for more information.
5)I have ISDN - do you support
ISDN?
We can provide ISDN least cost routing equipment, the products and
prices for which vary dramatically depending on what your requirements
are, if you have in mind a particular set of features then contact us
and we will provide you with a fair-quote.
6)I have VOIP do you support IP
telephony?
We will support VOIP but you need to tell us what you are trying to
achieve, how many lines you need etc.
7)What is your pricing policy?
Our pricing is based on market-research and trading deals directly with
manufacturer's not wholesalers, we can therefore offer good discounts.
We have no specific pricing policy but if you believe something is
unfair contact
us and we will deal with the matter appropriately.
8)Where are your products
manufactured?
We try to ensure our products are manufactured within Europe. However
this is not always possible and in some instances it is necessary to
source items from other countries in order to maintain good pricing, but
we will always offer you an option from the Europe wherever possible. If
we are 100% sure a product is made in a particular country we will state
so.
9)Can you customise the
products to my specifications?
All products can be customised, with specialist programming through to
individual OEM labelling, tell us what you need and we will work with
you to meet your goals.
10)What is your refund policy?
We will at our discretion take most items back within a period of 12 weeks subject to you
paying the shipping costs plus a 25% restocking fee. This does not
impact your rights as a consumer.
11)What is your terms and
conditions?
Different terms and conditions apply depending on the products
purchased, our terms and conditions can be viewed here.
12)Do you have a privacy
policy?
Yes, your information is only retained for as long as necessary to
honour warranty claims,or manage your services, after this time your data is removed and only
the serial numbers and part-references of the equipments along with date
of purchase is kept.
Our
full privacy policy can be viewed here
13)I need support?
Please tell us what you want, use the contact
page if the answers cannot be found on the product specifications and
documentation pages which are located here.
14)I have a business system
with multiple analogue lines do you have a system?
We offer multi-line units which support up to 8 lines per-unit, these
can be installed together to build a scalable system. More information
on multi-line units is provided here.
15)Can I self install?
All our products can be self installed, we would advise however that if
you are tackling a business system and have no experience to contact
us first we will advise you on the tools you need and relevant bodies
you may contact for further information. We also suggest you order the
installation book listed in our products pages which gives you an
excellent insight into installing basic telephony equipments.
16)Can you install?
We can install within the European Europe our charges for
installation are fair and competitive based upon a consulting rate plus
expenses - contact us with details of what you need installed and we
will try to estimate a cost for you, note that in some circumstances
costs may be higher if your installation requirements have not
considered building restrictions. We recommend in the first instance a
simple site survey and some photographs are provided to us to give you
better information.
17)I am interested in a managed
service?
We can provided managed IP Data Services, Least Cost Routing Services,
Desktop Support Services etc... Contact
us for more information.
18)Will you take enterprise
RFP's?
If you want to send us your request for proposal please do so it will be
reviewed and considered, you must be prepared to answer questions for us
and all information will be handled as commercially sensitive data. We
will also provide a go between service and contact the major industry
players as needed to get you the best possible deal for your
requirements, this may be based upon price, services, SLA or a
combination of these. You should also be willing to disclose the name of
your existing supplier to avoid conflicts of interest should we wish to
outsource or sub-contract for your services.
19)I need support for IP
networking products?
We can support Cisco powered networks and any capable SNMP enabled
network. We will assess your needs based upon the information you
provide us.
20)I want more details or
specifications?
Specifications for products sold within our site can be found here, if
this does not contain enough information or you need further details
then please contact
us.
21)In what country's are your
products compatible?
Our products are compatible with most European and Asian systems, for
American and Russian systems although compatible special licence
conditions may need to be met and for this you will need to contact
us directly.
22)I have a key-system PABX and
want the database updated - can you do this?
We can provide support for nearly all common PABX systems, legacy
platforms from manufacturer's whom are no longer in business can also be
supported but it may take a while to obtain the relevant information.
23)I want handsets and
accessories or PABX equipment and documentation, your homepage says you
deal with specialist equipments, can you give some examples of other
products?
We have a range of SOHO pabx's which we can supply, additionally we have
intelligent switches, call recording equipment, music on-hold
equipments, call redirector's, line simulators, control and automation
products to name a few. As we are continuously updating our website you
will see these products being included into our product pages, in the
interim if you have a special requirement for any type of
telecommunications related equipment for domestic or commercial usage
please contact us
for more information and a quotation.
24)What payment methods do you
accept?
We accept paypal, cheques, postal orders, drafts, money transfers and
cash by special delivery. Other methods will be considered depending on
the size of the order and nature of the method requested, there may be
transaction fees to consider depending on the method used. Purchase
orders will be considered depending on the nature of the request but may
attract fees and surcharges.
25)What is the difference
between a dialer and a dialler?
Nothing; both words mean the same thing only the spelling differs.
26) What limitations if any
does your budget sky dialer have - for example can we use sky bet?
The installers activation dialler is limited in that only activations
can be performed it will permit calls home providing the access number
does not change. We will provide an upgrade as detailed in our product
pages subject to appropriate restocking fees and postal costs. The
dialer will not work for multiroom subscriptions or on VOIP services
unless FOIP handling is included.
27) What limitations if any
does your regular sky dialler have - for example can we use sky bet with
our sky digibox?
The dialer is limited in that calls will function so long as the
access-numbers are routable, more information is detailed in the product
pages. We recommend you take responsible actions in requesting CLIR
(Caller ID to be disabled) from your telephone company. The dialer will
not work on VOIP lines without FOIP handling, nor will it function for
multiroom discount subscriptions.
28) What happens if I want to
use the dialler in another location or it does not work with my
pre-select carrier?
In this case the premium product can be supported, we will give you full
support in updating your dialler, please use the contact
pages.
29) Help, I thought I knew what
I was doing and now the dialler is not working?
In this case contact
us we will support you in restoring your dialler, please use the contact
pages.
30) I received an error message
in ordering?
Please use the contact
pages, we will process your order manually and resolve any issue you may
have had.
31) I have received an email
claiming to be from your site but the domain does not match - how can I
be sure that I am dealing with your company?
Please refer to our privacy policy and forward the original email including full headers to us,
we will investigate for you and give you prompt accurate feedback.
Alternatively please copy paste the whole email including headers into
the contact form,
this form can be found in our contact
pages. We will confirm the validity of the email or take appropriate
actions against fraudsters.
32) Do you have an acronym
list?
Please refer to our features pages, common telecommunication terms, and
acronyms used within the industry as well as information relating to
satellite and sky digiboxes can be found within our reference articles
and links. A specific acronym list will be added in due course.
33) Does the sky dialler work
with sky+ ?
Yes.
34) Does the sky dialler(s) work
with sky multiroom ?
No, sky multiroom discount relies upon the digiboxes presenting the same
UK/ROI caller ID for all applicable units, the diallers only provide
functionality to connect to the phone line, and do not alter or ammend
cli for you. You can find the limitations of use on the digidialler
page.
35) I have received a bill for
customs VAT do I need to pay this ?
Yes, we draw your attention to our standard terms and conditions, some
goods are sent from outside the EU, these may be subject to both duty
and VAT, other goods are sent from Gibraltar, these are subject in most
countries to a consumer tax such as IVA or VAT or MwST. Other goods are
sent from within the EU and these are supplied duty paid - if you have
any questions about taxes or shipping contact us first.
last updated 8th April 2007
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