Sky Subscription Cards, administration costs and annual fees.

SKY SUBSCRIPTIONS FOR NON-UK RESIDENTS
For all subscription cards supplied either with or without equipment, the minimum subscription period is one year. If the customer wishes to cancel their subscription after a year, we require at least 6 weeks notice, prior to the end of the 12 month period, else the cancellation will take 4 weeks. The following page is an overview of how we manage your card.

IMPORTANT CUSTOMER ANNOUNCEMENT - ANNUAL CHARGES and ADMIN FEES
Due to changes at Sky we can no longer readily provide viewing cards without charging admin fees and annual charges, this is due to several changes at Sky and is discussed on various forums and bulletin boards, we did not wish to introduce this but it is beyond our control and discussed  - as example here - http://www.digitalspy.co.uk/forums/showthread.php?t=557194 - we do apologise for this but stress it is completely beyond our control. In order to address this we have introduced an unmanaged card option. For clarification of anything on this page please contact us before purchasing.

Administration costs and Annual fees for cards using OUR address during first year.

• Admin fees for making any changes on your account 25GBP
• Activation fees : included
• Renewal fee at end of one year (to continue subscribing) 70GBP *
• Box Office : To avoid admin fees you need a dialler.

* Exceptions : Pace DS440's, Pace DS445NB's and Amstrad DRX550's purchased between 12th June 2007 and end of February 2008 with cards were free from annual charges. - this is detailed in our offer here : http://www.smart2check.com/digibox2.htm

Administration costs and Annual fees for cards using OUR address during subsequent years.

• Admin fees for making any changes on your account 10GBP (loyalty discount)
• Renewal fee at end of one year (to continue subscribing) 70GBP *
• Box Office : To avoid admin fees you need a dialler.

* Exceptions : Pace DS440's, Pace DS445NB's and Amstrad DRX550's purchased after 12th June with cards are free from annual charges. - this is detailed in our offer here : http://www.smart2check.com/digibox2.htm

Administration costs and Annual fees for cards using YOUR own address during first year.

For purposes of account management there are two options:

• Self Managed, (no annual fees or admin charges) - you control your own account, if you have difficulty then we can move you to the managed option below.
• 5GBP per account action capped at 20GBP per year 
  ( not counting admin fees applied for box office and on demand events)
• Box Office : To avoid admin fees you need a dialler.

Administration costs and Annual fees for regular sky digiboxes and cards supplied under our special offer running from June 2007 until end February 2008

* Pace DS440's, Pace DS445NB's and Amstrad DRX550's purchased after 12th June with cards are free from annual renewal charges - all other equipment types and earlier purchases of boxes with cards are excluded.

• Activation fee included
• No renewal fee
• 10GBP per account action
• Box Office : 20GBP per action. 

Special offers:
We are only able to provide Sky’s introductory offers on Irish Cards.

Sky Billing 
At the start of the subscription, the direct debit may take several days to set up and Sky will then charge the customer for a month in advance plus the time that elapsed before the direct debit was set up. The first payment will typically be for 5 or 6 weeks and will therefore appear to be higher than would otherwise be expected. In practice, however, the customer is paying no more than the agreed monthly rate. 

When taking out a low cost package, the customer may be charged initially for two months at the full package rate, followed by one or two months of no (or reduced) payments. This often occurs because there is a delay between making package changes and the billing to reflect these changes. Please see further down on this page for a typical billing example.

To avoid loss of service, please make sure you inform us if your credit/debit card details change at any time. If there is insufficient money in a customer’s account, Sky may charge them an administration fee and suspend their card! Sky reserve the right to change the subscription rate at any point in the future, and these changes will be passed onto the customer without notice.

In the event of problems. 
Please ensure that you NEVER CONTACT SKY DIRECTLY. We are your first and primary point of contact in all Sky matters for cards provided via our service. We are not responsible for any loss of service should you act otherwise!

Optional and add on channels – additional payment required (prices subject to change) - prices subject to change and as such may not be accurate and therefore should be verified before ordering.

NASN & Setanta Sport - £14.00 a month 
MuTV - £7.00 a month 
Chelsea TV - £7.00 a month 
Racing UK - £20.00 a month 
Music Choice - £5.00 a month 
B4U & Sony TV - £158.00 a year 
ARY TV - £99.00 a year 
ZEE TV + ZEE CINEMA + ZEE MUSIC – details on request  
ART & LBC £7.00 a month Ptv Prime – details on request
Vectone TV – details on request  
Prime TV - £10.00 a month 
Tv-X - £9.99 a month Playboy TV - £9.99 a month 
PremPlus - details on request

Mandatory Activation Information
You must provide us credit card detail for the subscription payment, and system details to match your viewing card, as well as the desired packages to ensure that you receive the channels you want. To do this you can send the information by email or fax. The information to match the viewing card is taken from the system details menu, (found within services - system setup - system details). Our fax number is + 44 870 4904270

Need a credit card to pay for your sky subscription?
Then either click the banner below for online ordering or download and print then send by post the offline order form. You may be required to return proof of identitiy by post.

Credit Card application for UK residents (guaranteed acceptance).
Complete the form and return with required documents by freepost.

right click the icon and select 'save as' to download the UK Visa or mastercard application form

Credit Card application for International non UK residents (guaranteed acceptance).
Complete the form and enclose any requested documents then return by international post.

right click the icon and select 'save as' to download the International Visa or mastercard application form

Selecting your viewing packages and providing us with the mandatory information.
When you have downloaded and completed / faxed back the payment form, you can provide us the desired viewing packages and system detail by email direct or using the contact us button found within the site.

Notes on Sky Billing
Sky’s billing procedures at the start of the subscription period can cause a lot of confusion. Often the first payment that Sky takes will appear to be higher than it should be, sometimes almost double what it should be! The reason for this is explained below.

Sky bill all their customers for a month in advance. As a new customer, however, there can be a delay of almost a month from the time your card is activated (which is several days prior to you receiving it) to the point at which Sky processes your payment details. Your first payment can therefore cover a period of between one and two months

Billing normally starts between 1-4 weeks later and will consist of the 1-4 weeks viewing time from the activation date to the billing date plus one month in advance, example if the first months package was 36.00 GBP per month and the first payment was taken 3 weeks later then the first bill would be 36.00 +[ (36/4)x3] = 63.00GBP + any PPV events ordered.  

 Managing your card Should you wish to upgrade or downgrade your packages, change your billing or have any general query regarding your viewing card, then providing it was supplied by us then we will assist you in making the appropriate changes. 

Our opening hours for card management purposes.
We can only make changes during UK working days within normal business hours and to 1pm UK on a Saturday, outside these times we can collect information but cannot make any changes to your packages. Generally we waive most management and administration fees, however we do reserve the right to request you to make a payment of the administration fee first before proceeding with any changes.

Process for making changes or admin requests.
Should you wish any changes then simply contact us using the information in our contact pages, please remember to include your viewing card number, name and telephone number, we may again need to take your credit card or other billing details depending on the nature of your request.

New cards - activation process.
When you receive the card, please contact us, we need all the information from the system details menu in the digibox plus your billing information - even though you might have already entered this when paying for the card, this information is not visible to us - so we need to take it once more over the telephone or via one part email and the other part sms. We need also to know what package you wish to subscribe to. If you have any questions do not hesitate to contact us.

Payment Methods accepted by Sky
Since payment will be taken directly by sky, you should be aware that sky will only accept payment via a valid visa or MasterCard credit or debit card (including electron) from any country or for UK cards a valid UK bank account either onshore or offshore and only via credit card for ROI cards. Payments by switch maestro is not accepted.

If you have further questions:-
Please contact us.