Webmasters / other businesses
Telecom Numbering Services
A variety of number options exist, at the most simple side of the
scale, you have a site / product / business, with limited geographical
reach, maybe you only target the UK, or another country, you want to
monetise some part of the site traffic, and provide a service that
people will gladly pay for, you dont want anything complex, other than
meeting regulator requirements, you simply want a number to be able to
advertise it and receive calls.
For this type of setup we suggest one of the following.
- domestic premium rate numbering - for limited geographic
reach
- international premium rate numbering - for multi country
reach
- non geographic and special service numbers - for client
support
More Advance Services and
Interaction between client and webmaster / content provider.
So
you have had your website running for a while, you are receiving calls,
and have a number of staff, you´ve decided to improve things, and
currently answer all calls received via a few select numbers, you
receive calls out of hours, want to take on some more staff or provide
a better interactive experience to your callers.
We would
suggest that at this point of your business evolution that you should
be looking at advanced / customised IVR (Interactive Voice Response -
the term used when describing an automated davanced call handling
service) , you may want to show the availability status of your staff /
agents / operators online in realtime - you might find that some
clients prefer speaking to a particular staff member over others, this
is often very true of adult and tarot operators.
We can
provide custom call flow IVR´s with live feeds back to your site to
show status, how it works is relatively simple. On your website you
have your various operator agent names and photos or other information
that is easy to see for your client, we setup the system so that your
staff member logs in and is now displaying their status as available,
when that staff member is on a call the web status changes to show he
or she is busy and a caller is told this status from the IVR with the
choice to quit the call or choose another named operator, or the next
available operator (whatever is best suited for your needs). If
required we can also offer overspill operator services (next available
operator). If this is the kind of setup you require it will have
initial setup costs, we can look in detail at a commercial setup
arrangement that allows you to reclaim these costs or minimise them as
much as possible, we suggest you contact us for more detail whilst
having a further look at our custom IVR page.
Payment Processing Services
/ Micropayments and other bolt on solutions
Often
people looking at premium rate numbers have products, goods and
services that they wish to sell, and at first glance premium rate
numbers can seem a good option, indeed it is for many firms, you should
also know there is other options you can offer, if your service
involves live person chat then call in packages could be considered,
where a client pre-pays for time to speak to an operator via micro
payments such as SMS, premium SMS, credit card, the same principals
apply for products, you may already be aware of this, and be looking
for a way to improve your call flow, some businesses stay at a tipping
point where the number of calls in are about equal to the number of
staff availability, to improve caller wait time, you may be thinking
about additional staff but cannot justify this. In such cases you
should consider our call centre services. Some of the highlights are
listed below.
In other scenarios you may have staff in
various countries and need to pay them, pre-paid debit cards, bank
transfers and other invoice options would be the way to proceed.
Call Centre and overspill
operator services for content providers
This
is detailed within other sections of our site, ORB Telemedia can
provide in a variety of languages, and with a defined capacity level,
chat hosts, answering services, overspill operators, call recording and
even content, if you need extra staff for a particular campaign contact
us, and we will discuss your needs in detail, to come up with the perfect solution(s).
Pros and Cons of Premium
Rate Numbers
There
are plenty pros to using premium rate numbers, we cover all of them in
our website, but what about the cons, what do you need to consider.
Here are some basics, depending on the type of number used, as example
a domestic number, you may have many requirements to meet to adhere to
a code of practice including call recording. If you are sending out
tangible goods based on revenue from premium rate numbers, then you
have to consider some calls may be reversed if they were made without
the owners permission, to cover this some of your earnings maybe held
back for a defined period and the regulators may oblige you to record
calls, or even ask you to make a bond during your business startup
(startup in this context being as a user of premium rate numbers - your
business could be nicely aged and well established in a number of
countries, cities, towns or villages but the regulators may look at
your history as a number operator and ask for a bond. You will also be
wanting to capitilise on the call potential and have the maximum
outpayment for the calls received, you also need to consider that
payment to you would not be made until the carrier collects all monies
from the various interconnects, and has gone a full billing cycle,
typically these are from 30 days after the end of month of production
and in some cases this can be as much as 60 days after the end of the
month of production - outpayments before the end of the billing cycle
carry some risk, as fraudulent calls may not have been eliminated -
short term payments such as weekly are called factors, because of the
risks involved outpayments that are factored can be considerably
smaller than full cycle payments, we can discuss with you the best
options for your business.
The benefits of using us
ORB Telemedia, provides the following and much more.
- Interconnected internationally to multiple carriers
- Professionally qualified staff
- access to multiple telecom services and industry experts
- Full contracts and proposals
- Live customer support.
Open Invitation to content
providers and other businesses.
We are constantly evolving,
we work in a fair
and ethical manner, we are well connected within the industry, in some
cases we know we will be beaten on price, in other cases our offers are
unique, that is business, so how can we do better and why choose us, we
provide full customer support and unbiased advice, you can meet us in
person at various trade events (see our news page for detail).
We
invite you to work with us, evolve with us, we will help you, as you
help us, any proposals you have will be looked at and
considered.
ORB Telemedia Telecom Services for business.