voIP services and equipment
We can offer you voIP
products and services.
ORB Telemedia can offer pre-paid voIP services and SIP Clients, as well
as hardware such as ATA´s and gateways, as a new page on this site,
this information will be updated to incorporate our prices and
equipments.
What is needed for voIP
A
good internet connection, preferably with low latency connections,
connectivity of voIP via satellite links is possible and works well,
but for best functionality in a business context fixed internet
services will more often provide a better service quality. However in
some areas fixed services are not available and satellite connectivity
can be used instead. We can offer 2-way satellite solutions throughout
most of Europe with DIY install kits.
Our voIP services work
globally, all you need is an internet connection and sufficient spare
bandwidth to place the calls, if your internet connection is always
running at max capacity then QoS can be deployed to give voice calls
precedence over other traffic types, this is often done when businesses
are using real time applications and servers like SAP, so QoS for voIP
is not a major deployment issue, we can advise you on setup and
equipment.
What is an ATA?
An
ATA - analogue telephone adaptor allows you to use a normal phone with
your voIP service, its a hardware device that connects to the internet
and interfaces traditional phones, some modern DECT phones incorporate
both a fixed line port and LAN port so you can combine voIP and
landline services on the one device. Some cellphones with data packages
will allow you to install an APP to make voice calls using voIP over
the data service at rates much cheaper than the cellular calls could
ever offer.
Softphones
Softphones
are installed on your PC´s they provide a convenient method to use voIP
services using nothing more than your internet connected PC (or Mac)
and a headset with microphone. Some popular softphones include xlite,
phonerlite, and often voIP firms will provide their own custom
softphone.
SIP accounts
ORB
Telemedia, can offer you sip accounts, pre-paid with set calling rates,
we can define the number of accounts, the routes chosen and the
quality, all of these can impact on cost as well as quality, you may as
example only need low call quality at lower costs to test lines and
circuits, for speaking to customers normal quality suffices, or for the
most important vip calls, premium quality is available, this actually
equates more to the wholesale side of things that we handle in the
background, low quality calling can choose least cost routing based on
grey routes, these sometimes dont connect each and every time
but
can offer good value for money, white routes normally offer good
quality and balanced value, premium routes offer a guarantee on quality
and have a premium for this - one factor to consider that is
beyond control, if you are calling from a premium route to someone
elses number, they too may be using voIP, if their connection is not
robust you may hear disruptions in the call.
voIP fault symptoms
There
can be several, echo´s on the line usually indicate a latency problem,
robotic sounds, fades and drops indicate a bottleneck somewhere, this
could be local or remote, sometimes it is possible to eliminate this if
you know you are running software with intense bandwidth usage (pause
the program as example), crackles and clicks - not generally a symptom
of voIP - sounds that are electrical in nature are usually coming from
the headset or handset and its connecting cables - check these are in
full working order before continuing to investigate.
Paying for services
Depending
on complexity, and number of channels or extensions, ORB offers virtual
PABX services, combined with least cost routing and voIP, you can
choose whether to prepay for just calls, or whether you add any of our
VAS - value added services to your packages. For financial security
Escrow is available depending on the transaction size.
Prices
The
voip price lists and structures are being updated and will be placed
appropriately within our site in due course, if you have any questions
please do not hesitate to contact a member of staff.
Business use or home use
There
is no difference to us, we make it simple - we offer the same base
tarrifs to both home user and business users alike, business users may
choose to add VAS, and may qualify for volume discounts - discussions
about volume must be realistic, and can be agreed in advance, if you
dont meet an agreed target level then you will default back to the base
tarrif, or intermediary discount levels as approriate. If your a
householder and want to benefit from business rates, get in touch now.
ORB
Telemedia Telecom Services for home and business.