Tel: UK 0844 5000014 / +44 1698 901021 | Email: orb-telemedia@smart2check.com
This page is all about using the account portal / test panel / with
these simple instructions we tell you how to get the best out of the
panel.
Our panel is a hosted voice softswitch in a data centre in the
UK, it has been designed as a multifunctional modular system, that can
be used for both call termination as well as origin.
This means to
users familiar with panels from other companies you may see features
that are not normally available, so in this guide we aim to show you
the main areas of interest for operating and earning money with premium
rate numbers.
Once you have been assigned your account detail, you can login
to the panel, you will be provided an individual account login username
and password. This username and password is unique to you it is
different from the test user account that is used to login to the test
panel.
For all users. (note: resellers features, for sub accounts can be enabled or disabled even edited as desired)
Checking
allocations, that is how to check what numbers
have
been assigned
to you and the
service behind, such as routing, or playback files, IVR trees,
conference service and much more.
For this part click the numbers button, then click view by numbers, you
will be presented with a screen which shows your allocations and the
applicable payment rates that you have been given. You should check
this carefully, as invoices are produced manually based on the rates we
have told you, an error in this section should
See the picture below, on this screen you can see your account, and the
username in the top left of the screen, followed by a listing of the
numbers assigned, to view
the rate you simply hover the mouse over the
blue billing group name and the rate as well as
currency will be shown
to you. You can further sort this list by making use of the filters,
and headings buttons which can be used to sort the view.
Call History CDR and statistics.
For resellers
The main part of any account for a reseller is the client
relationship manager, if you have been given a reseller account, then
you will be wanting to add sub accounts and sub customers, for this
purpose we introduce the CRM module. In the CRM module you will
normally add all your customers (and suppliers if negotiated with ORB
Telemedia). The CRM lets you add, remove, enable and disable users,
update their account details including login names and passwords. It is
within the CRM that you add sub users, interconnects and firewalls.
Some brief highlights are shown below, and this page will be
updated / refined for your convenience.
If we have agreed with you a deal to add carriers and own number
groups, then the first step will be adding a supplier, the process for
adding a supplier is the same as adding a client, once this is done,
you will want to allocate your client some numbers and set the rate
your client sees.
Using
the CRM button, you access the client area, some of the important areas
are shown below, more assistance can be provided by staff if you are
finding this difficult, as with all accounts some features are only
enabled upon request. The views and restrictions are set by
ORB
Telemedia, and we can offer total white label solutions.
Very
briefly, you add clients and suppliers using the CRM button steps, as
below, you add a supplier / client, say yes to edit the detail, then
fill out the entire form, including interconnect information, if you
are receiving numbers from another supplier (only available with
permission from us), then you would add their detail into the CRM,
including firewall information if they are providing you numbers, and
gateway details if you are sending them calls via IP. Within most of
these options there is further drill down detail, such as sending
numbers via IP with a prefix, or routing to multiple IP´s and ranges,
including authentication, or routing to a voice landline / mobile /
other number, (which would require consideration for the call costs
incurred), and so on.
Add your
client / supplier.
Confirm
to proceed to edit.
Once
you have done this element, you can then create your clients logon
account detail, at this point you have various options as to what
rights that client would have within your sub account, we recommend
that you never give your client admin rights as some changes made here
can impact your own account. However if your client, is a good strong
reseller, then you would probably want to enable all fields except
system admin.
Now
Create your client / supplier login account and edit permissions they
can use.
ORB
Telemedia will discuss your individual requirements in detail so you
can give your own clients the information and services they deserve.
If you have any questions contact us.
Allocating Numbers, editing billing groups, and more advanced settings will be informed about within this site, and updated on these pages, in case of query ORB Telemedia, is on hand to assist, we hope you find our new site, easier to use and more informative than ever before.
Last updated July 2012. ORB Telemedia.