These questions have been asked to us in the course of business and have been placed here for reference they will be updated regularly and we also have a forum if you want some further guidance.
1) What warranty is provided?
All new products are provided with a 12 month one for one replacement warranty, products must have been purchased directly from us, different terms will apply for bulk orders, for used, refurbished
or second hand equipment our minimum guarantee is 3 mnths depending on the product.
2)What are the delivery times?
We cannot tell you how long an item will take to arrive, however all items are dispatched within a few days of order by first class recorded air mail or express parcel services as appropriate to the
size and weight of the order.
3)Can I make a bulk purchase?
Bulk and trade purchases are welcome, we will provide special terms and conditions as well as generous discounts, repeated regular orders will result in further discounts.
4)Can you provide product branding?
Nearly all the products we supply can be customised with OEM labelling to suit your needs, contact us for more information.
5)I have ISDN - do you support ISDN?
We can provide ISDN least cost routing equipment, the products and prices for which vary dramatically depending on what your requirements are, if you have in mind a particular set of features then
contact us and we will provide you with a fair-quote.
6)I have VOIP do you support IP telephony?
We will support VOIP but you need to tell us what you are trying to achieve, how many lines you need etc.
7)What is your pricing policy?
Our pricing is based on market-research and trading deals directly with manufacturer's not wholesalers, we can therefore offer good discounts. We have no specific pricing policy but if you believe
something is unfair contact us and we will deal with the matter appropriately.
8)Where are your products manufactured?
We try to ensure our products are manufactured within Europe. However this is not always possible and in some instances it is necessary to source items from other countries in order to maintain good
pricing, but we will always offer you an option from the Europe wherever possible. If we are 100% sure a product is made in a particular country we will state so.
9)Can you customise the products to my specifications?
All products can be customised, with specialist programming through to individual OEM labelling, tell us what you need and we will work with you to meet your goals.
10)What is your refund policy?
We will at our discretion take most items back within a period of 12 weeks subject to you paying the shipping costs plus a 25% restocking fee. This does not impact your rights as a consumer.
11)What is your terms and conditions?
Different terms and conditions apply depending on the products purchased, our terms and conditions can be viewed here.
12)Do you have a privacy policy?
Yes, your information is only retained for as long as necessary to honour warranty claims,or manage your services, after this time your data is removed and only the serial numbers and
part-references of the equipments along with date of purchase is kept.
Our full privacy policy can be viewed here
13)I need support?
Please tell us what you want, use the contact page if the answers cannot be found on the product specifications and documentation pages which are
located here.
14)I have a business system with multiple analogue lines do you have a system?
We offer multi-line units which support up to 8 lines per-unit, these can be installed together to build a scalable system. More information on multi-line units is provided here.
15)Can I self install?
All our products can be self installed, we would advise however that if you are tackling a business system and have no experience to contact us
first we will advise you on the tools you need and relevant bodies you may contact for further information. We also suggest you order the installation book listed in our products pages which gives
you an excellent insight into installing basic telephony equipments.
16)Can you install?
We can install within the European Europe our charges for installation are fair and competitive based upon a
consulting rate plus expenses - contact us with details of what you need installed and we will try to estimate a cost for you, note that in some circumstances costs may be higher if your installation
requirements have not considered building restrictions. We recommend in the first instance a simple site survey and some photographs are provided to us to give you better information.
17)I am interested in a managed service?
We can provided managed IP Data Services, Least Cost Routing Services, Desktop Support Services etc... Contact us for more information.
18)Will you take enterprise RFP's?
If you want to send us your request for proposal please do so it will be reviewed and considered, you must be prepared to answer questions for us and all information will be handled as commercially
sensitive data. We will also provide a go between service and contact the major industry players as needed to get you the best possible deal for your requirements, this may be based upon price,
services, SLA or a combination of these. You should also be willing to disclose the name of your existing supplier to avoid conflicts of interest should we wish to outsource or sub-contract for your
services.
19)I need support for IP networking products?
We can support Cisco powered networks and any capable SNMP enabled network. We will assess your needs based upon the information you provide us.
20)I want more details or specifications?
Specifications for products sold within our site can be found here, if this does not contain enough information or you need further details then please contact us.
21)In what country's are your products compatible?
Our products are compatible with most European and Asian systems, for American and Russian systems although compatible special licence conditions may need to be met and for this you will need to
contact us directly.
22)I have a key-system PABX and want the database updated - can you do this?
We can provide support for nearly all common PABX systems, legacy platforms from manufacturer's whom are no longer in business can also be supported but it may take a while to obtain the relevant
information.
23)I want handsets and accessories or PABX equipment and documentation, your homepage says you deal with specialist equipments, can you give some examples of
other products?
We have a range of SOHO pabx's which we can supply, additionally we have intelligent switches, call recording equipment, music on-hold equipments, call redirector's, line simulators, control and
automation products to name a few. As we are continuously updating our website you will see these products being included into our product pages, in the interim if you have a special requirement for
any type of telecommunications related equipment for domestic or commercial usage please contact us for more information and a
quotation.
24)What payment methods do you accept?
We accept paypal, cheques, postal orders, drafts, money transfers and cash by special delivery. Other methods will be considered depending on the size of the order and nature of the method requested,
there may be transaction fees to consider depending on the method used. Purchase orders will be considered depending on the nature of the request but may attract fees and surcharges.
25)What is the difference between a dialer and a dialler?
Nothing; both words mean the same thing only the spelling differs.
26) What limitations if any does your budget sky dialer have - for example can we use sky bet?
The installers activation dialler is limited in that only activations can be performed it will permit calls home providing the access number does not change. We will provide an upgrade as detailed in
our product pages subject to appropriate restocking fees and postal costs. The dialer will not work for multiroom subscriptions or on VOIP services unless FOIP handling is included.
27) What limitations if any does your regular sky dialler have - for example can we use sky bet with our sky digibox?
The dialer is limited in that calls will function so long as the access-numbers are routable, more information is detailed in the product pages. We recommend you take responsible actions in
requesting CLIR (Caller ID to be disabled) from your telephone company. The dialer will not work on VOIP lines without FOIP handling, nor will it function for multiroom discount subscriptions.
28) What happens if I want to use the dialler in another location or it does not work with my pre-select carrier?
In this case the premium product can be supported, we will give you full support in updating your dialler, please use the contact pages.
29) Help, I thought I knew what I was doing and now the dialler is not working?
In this case contact us we will support you in restoring your dialler, please use the contact pages.
30) I received an error message in ordering?
Please use the contact pages, we will process your order manually and resolve any issue you may have had.
31) I have received an email claiming to be from your site but the domain does not match - how can I be sure that I am dealing with your
company?
Please refer to our privacy policy and forward the original email including full headers to us, we will investigate for you and give you prompt
accurate feedback. Alternatively please copy paste the whole email including headers into the contact form, this form can be found in our contact pages. We will confirm the validity of the email or take appropriate actions against fraudsters.
32) Do you have an acronym list?
Please refer to our features pages, common telecommunication terms, and acronyms used within the industry as well as information relating to satellite and sky digiboxes can be found within our
reference articles and links. A specific acronym list will be added in due course.
33) Does the sky dialler work with sky+ ?
Yes.
34) Does the sky dialler(s) work with sky multiroom ?
No, sky multiroom discount relies upon the digiboxes presenting the same UK/ROI caller ID for all applicable units, the diallers only provide functionality to connect to the phone line, and do not
alter or ammend cli for you. You can find the limitations of use on the digidialler page.
35) I have received a bill for customs VAT do I need to pay this ?
Yes, we draw your attention to our standard terms and conditions, some goods are sent from outside the EU, these may be subject to both duty and VAT, other goods are sent from Gibraltar, these are
subject in most countries to a consumer tax such as IVA or VAT or MwST. Other goods are sent from within the EU and these are supplied duty paid - if you have any questions about taxes or shipping
contact us first.